Privacy Policy
1. Definitions & Scope
This Privacy Policy (“Policy”) applies to all visitors and users (“you” or “User”) of the Petch mobile apps, website, services, and platform (collectively, “Petch”).
"Personal Information" means any information that identifies or can reasonably be used to identify an individual.
"Sensitive Information" includes pet health data, precise location data, and any other data designated as sensitive by applicable law.
"Algorithmic Recommendation" means any personalized suggestion or match generated by automated data-driven processes.
2. Information We Collect
- Account Information: name, email, phone number, username, profile picture.
- Pet Profiles: pet name, breed, age, photos, MBTI personality results, health and training logs.
- Location Data: real-time GPS data (with your consent) powering AR bone hunts, event maps, and match radius.
- Media Uploads: photos, videos, and other content you share in blogs, diaries, or check-ins.
- Usage Data: clicks, screen views, preferences, in-app purchases, and Bone Quest activity.
- AI Interaction Logs: chat transcripts, AI health-quiz responses, and other data generated through Mochi AI.
3. How We Use Information
- Personalized Matching & Recommendations: power MBTI-based pet matching, event suggestions, and training tips.
- Core Features: enable AR bone hunts, skill-check-ins, leaderboard rankings, and mystery box distribution.
- AI Services: train and improve Mochi AI’s responses, triage pet-health inquiries, and refine chatbot behavior.
- Customer Support & Operations: resolve support tickets, monitor service quality, and optimize performance.
- Legal & Compliance: prevent fraud, enforce our Terms of Service, and comply with applicable regulations.
4. Third-Party Tools & Services
We use a small number of third-party service providers to operate Petch. Depending on which features you use, we may share limited information with:
- Backend & Database Infrastructure: Supabase (authentication, database storage, file/media storage, and server-side functions).
- AI Services: Google Gemini (to power Mochi AI features and generate responses based on your inputs).
- Mapping Services: Apple Maps and/or Google Maps (to support maps, location features, and nearby discovery).
- Subscription Management: RevenueCat (to process in-app purchases, validate payment receipts, and manage subscription entitlements for Petch Plus).
We do not sell your personal information. Service providers may process data only to provide services to Petch and are contractually restricted from using it for unrelated purposes, except as required by law.
4.5 Advertising & Monetization
Petch uses third-party advertising services, including Google AdMob, to display ads within the app.
Advertising partners may automatically collect certain information such as device identifiers, IP address, coarse location, and ad interaction data for the purposes of serving ads, measuring performance, and preventing fraud.
Ads may be contextual or non-personalized. If personalized advertising is enabled in the future, users will be asked for permission where required by law, including through Apple’s App Tracking Transparency framework.
Users may manage advertising preferences through their device settings. For more information on how Google uses data from apps that use its services, please visit: https://policies.google.com/privacy
5. Data Storage & Transfer
- Storage Locations: U.S., China, and other regions as required by local law.
- Cross-Border Transfers: encrypted in transit (TLS) and protected by Standard Contractual Clauses (SCC) or equivalent safeguards.
- Chinese Users: personal data is stored and processed in Mainland China, in compliance with local regulations.
6. Your Rights
You have the right to:
- Access, correct, update, or delete your Personal Information.
- Withdraw consent for location or media access at any time.
- Export your account and pet profile data in machine-readable format.
- Opt out of personalized algorithmic recommendations.
- Lodge a complaint with your local data protection authority.
To exercise any rights, contact: support@petchapp.com
7. Children’s Privacy
Petch is not directed to children under 14. If we learn we have collected data from a child under 14, we will promptly delete it. Parents or guardians may request deletion at any time.
8. Algorithmic Transparency
We use AI algorithms for pet matching, event suggestions, and health-advice chat. You may disable personalized recommendations in your settings. No automated decision will have legal or similarly significant effects on you.
9. Policy Updates
We may update this Policy periodically. Material changes will be communicated via in-app notification or email at least 14 days prior to taking effect.
Contact
Email: support@petchapp.com